Last updated: 2nd November, 2023
The Bertram Clinic (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Notice explains how we collect, use, and safeguard your personal data in connection with our nutritional therapy services.
1. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Your name, email address, phone number, and postal address.
- Health Information: Information about your health, medical history, and dietary habits.
- Appointment Information: Details about your scheduled appointments with us.
- Payment Information: Information related to your payments for our services.
- Correspondence: Records of our communication with you, such as emails or messages via text messages or WhatsApp.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To provide you with nutritional therapy services and support.
- To schedule appointments and communicate with you about your health programme, including supplement schedule and test results.
- To process payments and maintain financial records.
- To comply with legal and regulatory obligations.
- To improve our services and website.
- To communicate with you about our services, promotions, and updates.
3. Data Security
We take data security seriously and have implemented measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is entirely secure, and we cannot guarantee the absolute security of your data.
4. Sharing Your Information
We may share your personal information with trusted third parties, such as payment processors or healthcare providers, but only to the extent necessary to deliver our services. We will not sell, rent, or disclose your personal data for marketing purposes without your consent.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct any inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal information under certain circumstances.
- Objection: You can object to the processing of your personal information.
- Data Portability: You can request a structured, commonly used, and machine-readable copy of your data.
6. Cookies and Tracking Technologies
7. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or for legal or regulatory reasons. Please review this notice periodically.
8. Contact Us
If you have any questions or concerns about our privacy practices or your personal information, please contact us at: